DSA Policy.

Policy for the application of the Digital Services Regulation.

1. Introduction and regulatory framework.

BookingCore, S.L., with registered office at C/Bartolomé Ferrá, 3 - 4º, 07002 - Palma (Balearic Islands), Spain (hereinafter, "BookingCore", "the Company" or "the Provider"), is an intermediary service provider under Regulation (EU) 2022/2065 of the European Parliament and of the Council, of October 19, 2022, on a single market for digital services (Digital Services Regulation or "DSA").

This DSA Application Policy aims to provide clear and accessible information on:

  • Official points of contact.
  • Notification of illegal content.
  • Content moderation.
  • Limitation of liability.
  • Cooperation with public authorities.
  • Processing of personal data.

This Policy complements and is integrated with the Terms and Conditions accepted by clients of the solutions provided by BookingCore, as well as the Legal Notice and Privacy Policy published on this website.

2. Points of contact.

In compliance with Articles 11 and 12 of the DSA, the following contact information is published for notifications regarding allegedly illegal content detected by end users or authorities on one of the websites or platforms provided or managed by BookingCore:

Communications may be sent in Spanish or English.

3. Notification of illegal content.

Notifications regarding allegedly illegal content may be sent to the single point of contact described in section 2 of this Policy and must include the following information:

  • Identification of the affected content or service.
  • Explanation of the reasons why it is considered illegal.
  • Name and contact details of the notifier.
  • A statement confirming that the natural or legal person submitting the notification is in good faith convinced that the information and allegations contained in the notification are accurate and complete.

BookingCore will assess each notification and, where appropriate, adopt the necessary measures in accordance with Articles 16 and 17 of the DSA. Reports are handled with data protection and confidentiality safeguards.

BookingCore may temporarily suspend the acceptance of notifications from entities or persons that submit manifestly unfounded or bad-faith communications, after prior warning (Art. 23.2 DSA).

4. Content moderation.

The terms and conditions related to the services provided by BookingCore as an intermediary service provider affected by the DSA include detailed information on usage rules, applicable restrictions and procedures adopted for content moderation in the event of complaints or valid notifications.

These terms and conditions are included in the adhesion contract corresponding to the affected product and are mandatory for the provision of the agreed services.

Content restriction decisions are communicated clearly and with reasons to the affected party, detailing the grounds for the decision and the mechanisms provided by BookingCore to submit a complaint against moderation decisions taken.

5. Limitation of liability.

In accordance with Articles 4 to 6 of the DSA, BookingCore shall not be liable for content transmitted or stored by clients or users when:

  • It has no actual knowledge that the activity or information is illegal.
  • It acts promptly, from the moment it obtains actual knowledge, to remove such content or disable access to it.

BookingCore is not subject to any general obligation to monitor the content it transmits or stores, in accordance with Article 8 of the DSA.

6. Cooperation with public authorities.

Pursuant to Article 18 of the DSA, BookingCore will diligently cooperate with competent authorities by immediately informing the police or judicial authorities of the affected Member State(s) of any information that gives rise to suspicion that a criminal offense involving a threat to the life or safety of one or more persons has been committed, is being committed, or is likely to be committed.

7. Processing of personal data.

BookingCore processes personal data included in notifications of allegedly illegal content in order to handle such requests, within the scope and terms indicated in our Privacy Policy, which is available on the home page of the Website. In that policy, users will find information on how to exercise their rights of access, erasure, restriction and rectification of their personal information, as well as the right to object to processing and to data portability.